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Questions & Answers

How do I use “Schedule Mode?”

Step1: Aim the remote toward the robot and press the “CLEAN” button to wake the robot when it is in sleeping mode. You will hear 1beep tone.

Step2: While still aiming the remote toward the robot, set the schedule time on the remote that you want the robot to begin cleaning.

Step3: When you are done setting the time, press the “PLAN” button on the remote to save your schedule program.You will hear 1 beep” tone if you have successfully completed the schedule setting program.Note: When you are using the remote to schedule a cleaning time, make sure the remote isclose to the robot, or you will not be able to successfully use the scheduling feature. After using the schedule setting feature, ensure the robot is always powered on, otherwise theschedule setting will not work.If you want to cancel the schedule time, adjust the time to 00:00.

Why has the robot stopped working?

Make sure that the power switch on the robot is set to “ON.” If the robot is still not working, it may have ran out ofpower and will need to be manually placed on the charging base.

Why does the robot keep circling in small area?

Please check side wheel and bumper, Which ensure side wheel and bumper work normally.

When hit barrier,robot can not draw back.

Bumper’s sponge of the new robot should be take out when it works.

Robot do not work with fully charge.

Please check if the power button is on.

Why is the robot dropping dust/dirt while cleaning?

1.Check whether the dust bin is.

2.Check whether HEPA filter is dirty/clogged. If so, suction power is reduced. 

3.The sides brush will flick small dirt here and there, but it will finally pick them up.

4.The left electricity of new robot is insufficient, and suction power is weak. please charge the machine fully.

Why is the power suction reduced?

1.Please check whether the HEPA filter is stained or not, if is,please clean flitter or replace the HEPA.

2.Check whether the suction inlet is blocked by scrap, or this situation meaning under low electric quantity. It is advised to clean and charge immediately.

Why has the noise level of the robot increased?

Turn off the power switch, take out of the dust box and clean off debris, with the bottom upwards.

1.Check whether the side brush mouth is blocked or not.

Why is the power running out quickly?

1.Place the vacuum on the charging dock or turn off the power switch when unused.

2.Check whether the suction inlet is blocked by scrap,or this situation meaning under low electric quantity. It is advised to clean and charge immediately.

3.Check whether the dust box is full.

4.The battery may be damaged/old. Contact technical support if you have tried 1&2 without success.

Why is the robot getting stuck?

Check whether edge wheels and side brush are stuck due to foreign bodies, and pick up wires and curtains, as well as frayed carpet edges.

Why is the charging base not working?

1.Check whether the indicator light on the base is shining or not. If not, it indicates that the socket is not compatible with the charging base. If this is the case, use the AC adapter to plug directly into the robot to charge.

2.It is advised not to place the machine into the charging dock by hand, because electrodes of the charging dock are too small to be targeted accurately, which will cause the robot to not charge.

3.It is advised to control the robot back to the charging dock automatically by placing the robot in front of the

charging dock and pressing the “HOME” button on the remote.